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Monday – Friday | 9:00 AM – 5:00 PM ET | Response within 1–2 business days

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FAQs

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Mailing Address

8735 Dunwoody Pl STE R Atlanta, Georgia 30350 United States

Email us

support@backyardease.com

Call us

Phone:+1 (706) 807-2323
Mon – Fri 9:00 AM – 5:00 PM EST
 

We aim to respond to all inquiries within 1–2 business days.

Quick links 

Frequently asked questions

Have questions? We’re here to help

How long does it take to complete an order?

Orders are processed within 1–3 business days. Standard items deliver in 5–10 business days. Large freight items take 10–21 business days.

Can I inspect the goods before receiving them?

For freight-delivered items, you can inspect the delivery at the door before the carrier leaves. If there is visible damage, note it on the delivery receipt and contact us within 48 hours at support@backyardease.com.

What should I do if there is a problem with my custom order?

Contact us at support@backyardease.com with your order number and photos of the issue. We will respond within 1–2 business days with a resolution — replacement, refund, or exchange depending on the situation.

How long does shipping usually take?

Standard parcels: 5–10 business days after processing. Large or freight-shipped items: 10–21 business days. Delivery times are estimates and may vary by carrier and location.